Conflict Management

CONCEPT NOTE

Conflict management is one of the most essential skills for professionals in leadership and managerial roles. Conflicts in every team and company can differ and therefore, there is a need for a different approach at every level. While certain conflicts can be resolved easily, others require exceptional skills. Conflicts arise when there are differences of opinions in the needs and perception between two or more people, between their values, goals, and more. 

Conflicts can also arise between a professional and a customer, between co-workers as well as with one’s own manager. If not managed appropriately, conflicts can result in a negative workplace where corporate relations are damaged and morales are shattered resulting in low-performance levels. 

An effective conflict management approach helps resolve issues quickly ensuring an organization can continue to function despite major hurdles.

At Matrrix, we train and coach effectively to nurture these thoughts as we partner with clients and build strong conflict management awareness and skills. With the Conflict Management corporate training solutions program, our clients build better relationships at work, making successful decisions along the way while leading, motivating and influencing strong business actions.

METHODOLOGY

The Matrrix Conflict Management corporate solutions program is developed to equip participants to understand their working styles in relation to team members and their own self. Our methodologies used a systemized approach. We seek to develop 7 core competencies that enable professionals to get to the core of the problem and also develop the ability to predict problem-areas. 

Clients who have undergone the Conflict Management corporate training program have noted effective team management skills using the tools and techniques imparted in these sessions.

The process of learning starts with a pre-assessment program followed by a training program and is concluded with a post-assessment test.

The methodology is based on the Adult learning process, aimed at reinforcement and retention of learnings such as coach-led discussions, group discussions, meditations, assessments, experiential learning and much more. All these form a part of the Conflict Management corporate solutions program.

STRUCTURE

The Conflict Management corporate training program extends for 2 days.

Outline:

1. The conflict management program has a strong focus on empowering professionals to understand the root cause of conflict and the ability to predict (in some instances) such situations at the workplace.
2. An in-depth look at the conflicts one holds within that can spread across values and behaviors, culture and communication and how to resolve them. The program aims to guide professionals to identify their own emotional triggers as well as their responses.
3. Professionals learn to be accountable for their own work and team members with a strong sense of responsibility for the conflicts and disagreements that may arise in any situation.
4. One also understands the reason behind the dissonance between thinking, feelings, and actions, and how to learn to respond to conflicts instead of *reacting. (*Fight/Flight/Freeze)
5. Every participant learns the different methods of resolving conflicts, how to overcome anger issues and be aware of the many negative emotions with a focus on solutions.
6. Participants are prepared to handle the toughest of situations and deal with different personality types.
7. The program lays an emphasis on the importance of assertiveness with a strong understanding between passive and aggressive behavior.
8. This conflict management program also includes 5 popular and guaranteed styles to resolve conflicts and arrive to faster closures.

PHILOSOPHY

Our Conflict Management corporate solutions programs are devised to create a harmonious workplace environment by equipping leaders with essential skills through intensive training. It’s the Matrrix assurance to ensure professionals develop a deep understanding of their own self, learn to adapt their style to the situation, and also look at issues with a broader perspective. 

Professionals also learn to handle conflicts with a calm and neutral approach and turn into influencing personalities. Matrrix uses a step-by-step process to introduce participants to conflict resolution techniques and forge strong partnerships in every area of their life.

The philosophy of Dr. Paras, an ICF and EMCC certified coach, being to Inspire, Empower and Transform, are ingrained deeply into every teaching methodology offered by Matrrix. He leads the corporate solutions program using a combination of techniques that best display his sound global experience spanning 14 years.

COMPETENCY

The Conflict Management program includes a focus on developing these 7 core competencies for every professional.

1. Interpersonal Relationships: Learns to establish and maintain a harmonious relationship with equal respect and sensitivity to all.
2. Resilience: Demonstrates resilience and stress tolerance levels and remains focused during adversities, disappointments, dealing with difficult people or situations, work pressures, etc.
3. Problem-Solving: Develops the ability to focus on situations with accuracy and uses strong analytical skills to resolve conflicts.
4. Flexibility: Learning to adjust as per the new information and changing scenarios in a fast developing business environment with a strong focus on goals.
5. Accountability: Learns to be responsible for all activities related to personal and professional growth while maintaining confidentiality. The ability to identify from one’s mistakes and developing a deeper understanding of the impact of one’s behavior upon others using a 360-degree view.
6. Emotional Intelligence: Displays high emotional intelligence levels with an awareness of one’s own emotions. Has the ability to control emotions as per the situation and knows how to handle interpersonal relations in an empathetic manner.
7. Influence: Learns the ability to be persuasive and convincing to manage conflicts through effective communication, keen observation, and strategies. Influences people to move towards the desired goals in any stressful situation with complete conviction to direct people to the goals and vision of the organization.

BENEFITS

The Matrrix Conflict Management corporate solutions program is a multidisciplinary learning approach devised to equip all professionals to develop the best methods to resolve conflicts in an amicable manner. It helps professionals gain deeper insights by understanding types of conflicts, turning conflicts into discussions, and setting the right environment to resolve issues.

A participant benefits in many ways with the Matrrix Conflict Management program. We list a few.

1. Understanding conflicts and the causes, identify triggers that lead to conflicts
2. A better understanding of self and relationship with others and environment
3. Learns the fine balance between thinking, feelings, and actions
4. Applies techniques to discover different ways to resolve conflicts
5. Handles different types of conflicts using a neutral approach
6. Increased ability to be assertive when required to resolve conflicts
7. Usage of appropriate words for every discussion
8. The ability to create an action plan
9. Effective closures

Our Conflict Management program is approved by the Iinner Universe Education Foundation. All participants will receive a certificate upon completion.